I feel as though I am past the point of feeling like some kind of second-class citizen in a nice restaurant. No, my parents aren’t here, and yes, I have the money to pay you and leave a healthy tip. I think that I’m starting to look old enough that people don’t question why I would choose to go there either, especially when I’m in my work clothes.
You know why I get worse service now? Because I’m not a middle-aged powerful looking man who will leave a gigantic tip if the waitress flirts a little with me. More and more I’m finding that I get average service in nice restaurants. Ok, so it could just be a sign of the times, but I see other tables getting better service; tables with a couple of guys in expensive suits.
If I got great service, I would tip great. I am able to tip larger amounts now, but I’m only going to do it when someone deserves it. Those servers who immediately associate me with a small tip and give me average service get an average tip. They create their own self-fulfilling prophecy.
Good service tip #1: If you’re working Happy Hour, know exactly which food and drinks are included, which aren’t and notify the customer of it. Even if people can afford it, they’re going to be a little miffed when the bill doesn’t match their expectations. No one likes feeling over-charged.
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1 comment:
ooh steph, your sevice sister here.
try and get a section with a male server. or if you go back to the same place ask not to sit in that servers section. we have our regulars, some we spend a little extra time with even though the don't tip great all the time, but they are like friends sometimes(some regulars not so much). granted not many suits come into my place, more carhartts than anything.
kay seriously though, you should call and make a complaint, equal oppurtunity means equal service too. I personally try to spend more time with my female customers especially if they are with (a) guy(s) because women notice. but if the manager/owner doesn't know then they can't do anything about it.
I work for some awesome bosses and they always tell us that they need to know about complaints. this is their business, their investment and they don't want anyone to hurt thier investment. the servers represent the owners. We are half the reason that people come back day after day and as a server I respect that. alot of servers don't get it.
I actually have books on this topic for training. I'm thinking that your server never read a single line.
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